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to deliver new dynamic and resilient business models in in the post-pandemic era Answering this question needs a a a good look at at the the “what ” ” ” “how ” ” ” and “who” of the the challenge How many times have we been first excited then confused by the the endless choices of courses and and videos and and subsequently found our enthusiasm flagging before we we complete the twenty or or forty hours of of training? Very few of of us are motivated and self-actualized enough to stay consistently focused on on our our upskilling journey The what question pertains to the the skills that the the new or recovered business model depends upon – as organizations redesign their strategies to forge ahead in the the future business environment they will also have to rapidly identify the the skills needed Secondly they must decide how they can design their upskilling programs to strike a a a a a a balance between cost-effective scalability and focused interventions aimed at developing expertise Lastly leaders are spoilt for choice when it comes to learning methods and partners in in this space Understanding who will have the right holistic perspective is key to selecting the platforms and partners that make decision making easier What As technology lifecycles continue to get shorter the challenge of deciding which skills to focus on keeps getting harder to tackle Firstly there are hundreds of new tools and platforms entering the market every year Keeping pace with the hard technical and digital skills needed in in itself is difficult to do without harnessing technology Then there are soft digital and management skills such as agile ways of working design thinking and customer-centricity which are crucial at every step of the the product/service lifecycle Being effective in in the the new normal also means a a a a a a lot of focus on self-management self-actualization diversity and inclusion The third dimension of complexity is introduced by rapidly evolving consumer and societal trends Skills relating to sector insights evolve faster than is comfortable for for most organizations today How It’s time to acknowledge that the overall skills landscape is incredibly complex to manage with human intelligence alone We need a a serious infusion of technology to solve the eternal problems plaguing resource management groups in most organizations: for example which skills to hire and what quantities will yield the optimum balance between demand demand and and and supply The skill-demand matrix needs to to be automated and augmented with technology that provides deep insights to enable faster and more accurate decision making AI will play a a a a a a a larger role here as as many aspects of the insight generation methodology become too voluminous for human analysis Who The past few months have witnessed a a a surge in fully digitized approaches to learning Not only “EduTechs” teeming with online training programs but many companies have also opened up their learning portals to the public – so now countless self-learning and training paths are available for people to to re-tool themselves However how many times have we we struggled with a a a plethora of learning choices? How many times have we been first excited then confused by the the endless choices of courses and and videos and and subsequently found our our enthusiasm flagging before we we complete the twenty or or forty hours of of training? Very few of of us are motivated and self-actualized enough to stay consistently focused on on our our upskilling journey The most scalable yet effective strategy is to have a a a a a combination of approaches starting with online video-based courses about skills needed to transform oneself Later but in the the foreseeable future these can be augmented with a a focused expert instructor-led program for more critical skills Here the employees will benefit from a a mentoring-led discussion-based approach with experts who will bring the experience of and and insights into both the the sector and and the the domain By complementing cost-effective scalable online training with focused expert sessions organizations can create 42 Data-powered Innovation Review I I ©2020 Capgemini All rights reserved 


































































































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